The message of "it's more than tools"has been prevalent for quite some time.Most enterprises and softwaresuppliers, however, remained steadfastin their focus on technology. In an erawhere expenditure, return oninvestment and customer satisfactionare paramount, a much greaterimportance is now being placed onoverall IT lifecycle management (ITLM).In this Executive Brief, we examine whyITLM should be a guiding principal forenterprise IT, and offer practical adviceon ITLM strategy and adoption.
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